Fail Forward

FAILURE

I keep hearing people say “don’t be afraid to fail.”  That sounds like a nice way to live.  I’ve always wanted to take more risks in life.  In fact, I have a list of things I want to do before I die – one of them is to fail loudly.  To really take the plunge and go down screaming in a way that people notice.  Wouldn’t that be great fun?

We all like to laugh at fools, but can we be serious about allowing for failure in business?  Most of us talk a good game about wanting to see people taking risks and learning from mistakes, but how many of us are truly willing to forgive for their failures? Do we allow for some failures (e.g. harmless) and not others (e.g. catastrophic)?

Take the BP oil spill for example… No way it isn’t a tragic story on many levels. But how many of us are willing to forgive them?  They failed.  The CEO failed. Our government failed.  We all failed.  Will BP forever be marked with the brush of failure or be applauded for boldly trying?  Does this failure taint all their other successes in renewable energy and technology ?

Sure, we’d all rather this didn’t happen – but look how much we’ve learned from their failure.

Without failure, we wouldn’t know success.

The Price of Engagement

photo of homeless womanThere is a homeless lady in my neighborhood who will show you her hand-drawn pictures for $2. This strategy fascinates me. I mean, I appreciate her creativity in trying to entice me, but so far she hasn’t made the sale.

Perhaps I’m afraid of what she might have drawn – do I really want to see it? I mean, I’m curious by nature, but most days I wonder if I really want to engage with her about this. I’m sure she will want to talk with me and share the special story of each one. How long will that take? How many do I get to see for $2? Would I be able to walk away?  Should I just give her the $2 and walk away without looking or interacting with her? It seems like a serious commitment.

After successfully avoiding several requests to “show you my pictures for $2,” I realize how similar this is to the way marketers treat their customers today. We assume that people are interested in what we have and they care enough to commit their time to engage with us.

But maybe people just want to see what we’ve got and move on without having to commit.

Is engagement more important than sales these days? Does engagement drive sales? According to a recent article in Women Entrepreneur, that relationship is questionable.  “40 percent of companies are using social media to market their products, but half of those can’t show the impact of these efforts on their business.” Perhaps that is why there is a lot of talk about social media/engagement but very little action.

So for now, I’ll save my $2 for cheap seats at The Byrd, where the pictures are pre-screened.

Hospital Credibility

I recently found myself in the ER waiting area of a local hospital.  The hospital recently launched a campaign that promises “no wait emergency care.”  Here is an exert from their website:  ”When you’re hurt or sick, you want help fast. That’s why xyz hospital is proud to bring you the best quality of service with our No Wait emergency care.  We implemented the No Wait effort in December and to date, the average patient is treated within five minutes of arrival.” Continue reading