Unbelievable.

I just called my financial institution, US Bank.

You know. The bank that has “Five-Star Service Guaranteed” appearing underneath their logo.

I had a question for my long time financial institution.

Upon dialing the 888 number, I heard the pleasant voice of the recorded US Bank lady say: “A fee of fifty cents will be charged to your account for using this automated service.”

Wow.  How special I felt as a customer. (Is this what “five-star service” really feels like?) Continue reading →